Refund Policy

At J&N Tree Surgery, we are committed to delivering high-quality tree care services, including tree removal, pruning, hedge trimming, and consultations, to ensure your complete satisfaction. This Refund Policy outlines the conditions under which refunds may be requested for our services. By engaging our services, you agree to the terms of this policy.

1. General Refund Conditions

We strive to meet your expectations with every service we provide. However, refunds are subject to the following terms:

• Non-Refundable Payments: Once a service agreement is signed, payment is made, and the service is completed to the customer’s satisfaction (confirmed verbally or in writing), the payment is non-refundable. This reflects our commitment to delivering quality work and your acknowledgment of satisfactory completion.

• Satisfaction Verification: Upon completion of the service, we will confirm your satisfaction with the work performed. This may include an on-site review, a follow-up call, or written confirmation. If you express satisfaction, the payment is final and non-refundable.

2. Eligible Refund Circumstances

Refunds may be considered under the following exceptional circumstances:

• Service Not Performed: If J&N Tree Surgery is unable to perform the agreed-upon service due to our own circumstances (e.g., equipment failure or scheduling issues), and no alternative arrangement is agreed upon, you are entitled to a full refund of any payments made.

• Unsatisfactory Service: If you are dissatisfied with the quality of the service provided, you must notify us within [insert timeframe, e.g., 7 days] of service completion. We will investigate the issue and, if we determine the service did not meet our agreed standards, we may offer to re-perform the service at no additional cost or provide a full or partial refund, at our discretion.

• Cancellation Before Service: If you cancel the service before work begins, you may be eligible for a refund, subject to the cancellation terms below.

3. Cancellation Policy

• Cancellations by Customer: If you wish to cancel a scheduled service, please notify us at least [insert timeframe, e.g., 48 hours] before the agreed start date. In such cases, any deposit or payment made will be refunded in full, minus any administrative fees (e.g., [insert amount, if applicable, e.g., £25]). Cancellations made after this period may result in forfeiture of the deposit or a portion of the payment, depending on costs incurred by J&N Tree Surgery (e.g., equipment preparation or labor scheduling).

• Cancellations by J&N Tree Surgery: If we need to cancel a service due to unforeseen circumstances (e.g., extreme weather or safety concerns), we will notify you promptly and offer to reschedule or provide a full refund of any payments made.

4. Process for Requesting a Refund

To request a refund, please contact us with the following details:

• Your name, contact information, and service date.

• A description of the issue or reason for the refund request.

• Any supporting evidence (e.g., photos of unsatisfactory work, if applicable).